Service
Telegram Bots
Put your service where your customers already are.
Overview
Telegram is the default messenger for millions of Ethiopians. We build bots and Telegram Mini Apps that handle orders, payments, support tickets, wallet balances and notifications around the clock, integrated with your existing systems.
What you get
- 24/7 self-service for orders, bookings and support
- Wallet and payment flows with OTP and transaction history
- Broadcasts and segmented notifications to your audience
- Admin console to monitor conversations and metrics
Scope
How we usually package it
Service & support bots
Menu-driven or conversational bots that answer FAQs, open tickets and hand over to a human agent when needed.
Wallet & payment bots
Secure wallet extensions: check balances, top up, transfer and pay, with full audit trails and fraud limits.
Telegram Mini Apps
Rich web experiences inside Telegram for catalogues, games, loyalty programs and dashboards.
Proof
Where we have done this before
DeliveredConsumer
Tindu Bot
A Telegram and web bot platform with a broker API and admin console for managing users, flows and transactions.
LiveMobility
Emun Transport
A full ride-hailing platform for Addis Ababa: passenger and driver apps, a real-time dispatch engine, dynamic fares, driver wallets, carpooling, equb savings circles and a complete operations back office.
LiveCommerce
Esete Coffee
A fast, SEO-complete website for a specialty Ethiopian coffee exporter with live owner chat, Telegram alerts and six origin pages, shipped as a single Go binary.
FAQ
Common questions
Can the bot connect to our database or ERP?+
Yes. Bots are thin interfaces over an API we build or you already have. We integrate with REST, SOAP and database-level sources.
Do you handle payments inside the bot?+
We integrate telebirr, CBE Birr, Chapa and bank APIs, with reconciliation and settlement reports for your finance team.
Also consider
Services that pair well
Ready to talk about telegram bots?
Tell us about the problem, the users and the deadline. We reply within one business day with a clear next step, not a sales pitch.